header_faq

 

The Croatian Community Centre appreciates your expressed interest in our venue hire for your next function. In order to give you a clear understanding of our venue processes please find below answers to frequently asked questions by our clients.

 

CULTURAL TRADITIONS


We wish all those from broader non-Croatian communities to feel welcome to engaged in cultural traditions during special events. However, we would appreciate it if you would communicate with us in advance so that we can be aware of your activities and best support you in these.

 

FOOD

We understand that each of our clients has a differing cultural background as well as personal preferences. Therefore, you are more than welcome to self cater on your sepcial day. However, this will incur additional kitchen and/or coldroom facilitity hire fees. Also, please note that we do not offer place setting hire for our upstairs function room. However, place setting hire (plates and cutlery) for our downstairs function room can be arranged at an additional cost also. Your caterer is however always welcome to bring their own place settings.

 

BEVERAGES

As a fully licenced venue, the bar is unavailable for hire and must operate on a prepaid tab system, under dry till conditions, in accordance with the Liquor Licensing Act. We are happy to offer your guests a pre determined selection of beverages on a pre defined bar tab arrangement. A minimum bar tab limit of $1,000 applies and your tab can be increased on the night if the need arises by cash payment. Bar service will be provided by staff appointed by the Croatian Community Centre. We must cease trading the bar facilities at 12pm. Unfortunately, there are no exceptions to this rule.

 

SAVE THE DATE DEPOSIT

The Croatian Community Centre will hold tentative bookings for fourteen (14) days. A deposit bond of $500 is required to confirm your booking within fourteen (14) days. If we do not receive a deposit within fourteen (14) days, the space will be automatically released for other bookings. The application is unable to be processed until payment is received.

 

SECURITY BOND

A $1,000 security bond is required. The Hirer will be required to cover costs of all damage/breakages incurred whilst hiring the facility except loss or damage as a result of reasonable wear and tear. If the security bond is insufficient to cover any damage/breakages that may occur, or if a bond is not held, Croatian Community Centre will invoice the Hirer to recover these additional costs. The security bond will be fully returned at the completion of your function if no property or other damage costs are incurred.

 

FINAL PAYMENT

Final payment of all fixed costs is required 1 calendar month prior to the function date. Please note, failure to make any payments on time will result in the cancellation of your booking.

 

POLICE PARTY REGISTRATION

It is mandatory that your function be registered with the Queensland Police Service. The Party Safe registration form must be lodged with our local station, Sherwood, at least two weeks prior to your function date. Further details are in your Event Booking Package.

 

SET UP

This will vary depending on the day and time of your function. However, set up for a Saturday function are usually on late Friday afternoons or Saturday morning prior to the function. Please arrange this with the Events Manager.

 

PACK DOWN

The Hall must be packed down and cleaned at the time of close of the function. All equipment, posters, decorations, etc. must be removed from inside the Hall. A check of the exterior of the Hall for any rubbish to be removed should also be conducted by the Hirer before exiting.

 

FURNITURE & EQUIPMENT

You are responsible for setting up of furniture for your function. Following the function all tables and chairs must be wiped clean and then stacked away neatly.  It is not a duty of the Croatian Community Centre to either set up or put away the tables and chairs, this is the Hirers responsibility.

 

CLEANING

Inclusive in every function booking is professional cleaning services. However, we do require that that your cleanup be made in accordance with out Exit Checklist (Included in your Event Booking Package) in order to initiate security bond refund post function.

 

VIDEO SURVEILLANCE

The Hirer acknowledges and agrees to all patrons being monitored by surveillance cameras at all times, both inside and outside of the premises.

 

PRIVACY

The Croatian Community Centre is collecting the personal information you supply on any forms for the purpose of updating our records. Your personal details will not be disclosed to any other person or agency external without your consent unless required or authorised by law.

 

CANCELLATION

General

We would be disappointed if you were forced to cancel your booking, however, in the case of cancellations, all deposits are non-refundable.

If cancellation occurs after a deposit is paid, we require 50% of the total hire fee (less the already deposited amount) to be paid within seven (7) days of the notice of cancellation.

If cancellation occurs less than one (1) month prior to the date of the event for any reason whatsoever, no refund of any funds paid to date will be refunded.

In the event of death

If death of the Hirer, Bride or Groom is the cause of cancellation, it is the sole discretion of the Croatian Community Centre Committee, or the Events Manager acting as it’s agent, to make final decisions in respect to withholding funds paid to date.

Catering
If you are commissioning our Caterer, please be aware that cancellation is not an option and that full funds must be processed eight (8) weeks prior to your event date. If cancellation occurs after this period, it is the sole discretion of the Croatian Community Centre Committee, or the Events Manager acting as it’s agent, to declare the percentage refund, if any.